Economic·The Guardian·2d agoUnited Kingdom
BT Charged £32.99 for Dead Landline
Customer paid months for non-working line
Negative1 min readImportance
AI Summary
BT charged a seriously ill York customer £32.99 a month for a dead landline from May 2025 until September 2026, offering just £6.46 before settling at £689, though Ofcom rules could entitle her to over £4,600.
Keywords
BTOfcomDigital Voiceconsumer compensationlandline fault
